Sr Manager, Change Management

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

The Senior Manager of Change Management is a key role within the Change Management team tasked to oversee the creation and implementation of strategic change initiatives across the organization. This role is critical in ensuring change management initiatives are communicated, supported cross-functionally, and measured clearly to improve our organization’s effectiveness

This position is on-site in Knoxville, TN

• Oversee the creation and application of the organization’s change management methodology and lead change management activities
• Leverage a change management process and tools to support adoption of the organization’s key initiatives and projects
• Establish governance and expectations for change management practices across the organization
• Track progress, report, and manage issues/risks of change management initiatives, adapting as needed
• Partner with stakeholders in Project Management, Communications, Talent Development and others to develop and roll out trainings, tools, and templates at an enterprise-level
• Partner cross-functionally to provide change management consultation, training, advice and support
• Create a network of change agents and change sponsors across the organization to upskill capabilities across the company
• Develop and lead a team of direct reports
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

• Bachelor’s degree in business, human resources, communications, technology or other related field, or equivalent work experience
• Demonstrated experience building and implementing change initiatives across complex organizations
• Understanding of change management methodologies (ex - Prosci, ADKAR, others), tools, and approaches
• Change management certification or designation desired
• Experience and knowledge of change management principles, methodologies, and tools
• Excellent communication skills (written and oral) to facilitate large meetings and communicate with all levels of the organization
• Acute business acumen and understanding of organizational issues and challenges
• Strong strategic thinking, decision-making, and problem-solving abilities
• Strong ability to analyze data and make data-driven decisions
• Ability to use relationship-building and communication skills to influence others
• Strong stakeholder management skills

• General office work requiring sitting or standing for long periods of time